Terms and Policies

PAYMENT TERMS
• All Invoices are Net Due unless stated differently.
• Outstanding Invoice 30 days or older will be Charged 1.5% interest monthly.
• GCT/GCR accepts Visa, MasterCard, AmEx, Discover credit cards.
• Orders on account with a past due balance will be shipped only with Credit Card payment.
• A $30.00 Fee will be charged to all NSF Checks.

ORDERING
• There is a $15.00 minimum order required on All ORDERS or an additional $10.00 handling fee will be applied.

SHIPPING
• Unless a preference is indicated by the customer GCT will ship the best way.
• If GCT is unable to fill an entire order, partial shipment will be made, unless "Ship Complete" is indicated on order

FREIGHT
• Inspect shipment immediately. Damages or shortages must be reported to the carrier at once, and noted damage on Bill of Lading.
• If package arrives damaged, notify carrier immediately. Save all packing and cartons for the carrier to inspect.
• GCT must be notified of any shortages within 24 Hours of Receipt.
• Freight is FOB St. Cloud, MN.
• Additional charges may apply to a factory direct shipment.
• All orders to be shipped NEXT DAY must be received by 1:00 pm Central STD Time.
• Normal delivery service anywhere in the continental USA is 1-7 business days guaranteed by Fed Ex. We recommend shipping to a business location for a quicker more reliable delivery.
• INTERNATIONAL ORDERS Granite City Tool welcomes orders from all over the world. Freight Charges are dependent upon weight and dimension of package. A minimum order $100.00 (U S funds) is required. The Virgin Islands, Puerto Rico, and other countries will be charged the current international Air Express shipping rate.
• All duty is paid by the customer.
• Shipments other then Continental U.S. please call for details.
• Fed Ex is available to Alaska and Hawaii please call for details.

PRICE CHANGES
• Prices are subject to change without notice.
• Quoted prices are good for 10 days.
• Granite City Tool reserves the right to correct pricing errors on any or all print or any electronic media.
• Granite City Tool reserves the right to limit quantities.

RETURNS
• 30 Day Return Policy for unused items.
• All returns need a Return Merchandise Authorization Number (RMA#) from Granite City Tool. Contact a sales person for RMA # by calling 1 800-328-7094 or e-mail returns@granitecitytool.com.
• Returned items must be unused, no missing parts and in resalable condition to receive full credit. If you prefer a refund, payment will be in the same form as original payment.
• Items eligible to be returned must be postmarked within 30 days of invoiced date or 45 days from shipping. Items returned after the above set time period, or in non-resalable condition, including marked or damaged manufacturer original packaging will not be credited. These packages need to be kept in new and resalable condition.
• Once you have received a RMA # write the RMA# on the packing slip and label. Ship the item to:
            Granite City Tool
            Attn: Returns RMA #__________
            247 28th Ave S
            Waite Park, MN 56387
• Return of non-stock items will be subject to manufacture's restocking fee not to exceed 20% of the sale price.
• Special Orders or customized products cannot be returned.
• NO RETURNS ON PRINTED MATERIALS

WARRANTY
• ALL WARRANTY CLAIM ARE SUBJECT TO APPROVAL FOR CREDIT BY THE MANUFACTURER.
• SHIPPING COSTS ARE SUBJECT TO Manufacturer's POLICY.

COMMUNICATION
• PHONE NUMBER 1-800-328-7094 OR 320-251-8600
• FAX NUMBER (24 HOURS) 320-259-1817
  
• WEBSITE www.GraniteCityTool.com

HOURS
• Granite City Tool is open for phone orders:
  
       Monday thru Friday 7:00 am to 6:00pm Central Std Time
  
       Saturday 8:00 am to 12:00 pm from April 1st thru Nov. 22nd
• Closed New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day

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